Primary Support Engineer, PeopleSoft HCM

Remote

Full Time

Experienced

Primary Support Engineer, PeopleSoft HCM

We have an excellent opportunity for a Primary Support Engineer, PeopleSoft HCM to join our growing international Delivery Team

About the role:

We are seeking an experienced Primary Support Engineer, PeopleSoft HCM to join our dynamic team. Reporting to the Director of PeopleSoft, you will play a crucial role in maintaining the integrity, performance, and reliability of PeopleSoft applications for our clients. This role involves troubleshooting, problem-solving, and collaborating across teams to deliver high-quality support and solutions.

This is a fully remote position, offering flexibility in location anywhere within the United States.

What you’ll be doing:

As a Primary Support Engineer, PeopleSoft HCM, you will:

Provide in-depth knowledge of PeopleSoft HCM across multiple releases and industries
Utilize PeopleSoft-specific configuration knowledge across releases and modules
Collaborate effectively across teams with varying degrees of experience
Analyze problems of diverse scopes where analysis of data requires evaluation of identifiable factors
Exercise good judgment in selecting methods and techniques for providing quality support to our clients
Take ownership of resolving customer issues in accordance with service level agreements (SLAs) balancing speed and quality
Act as a key member in cross-functional case resolution

What we’re looking for:

To be successful in this role, you should have:

10+ years of PeopleSoft HCM experience
Extensive technical and/or functional expertise in PeopleSoft
Strong knowledge of localizations, architecture, implementation and key functionality within the PeopleSoft application
Ability to work on complex issues, exercising independent judgment in problem-solving approaches
Strong analytical and critical thinking skills
A team player mindset with a proactive, hands-on approach to problem resolution
Self-starter mentality with a detail-oriented and results-driven work ethic

Interview process:

Our hiring process is designed to be efficient and transparent. Here’s what to expect:

Screening Call – A friendly chat with our Talent Acquisition team to get to know you and discuss the role
Hiring Manager Interview – Your chance to showcase your skills, experience, and ask us any questions about the role and team
Team Interview – Get to meet with other team members, dive into the exciting projects you’ll be working on, and experience the collaborative energy that drives our success!
Final HR Interview – A deeper conversation to understand your values, ensure a great cultural fit, and discuss the next steps.

Salary and Benefits:

We offer a competitive salary and a comprehensive benefits package, including:

Competitive Salary
Medical, Dental, and Vision coverage
401K retirement savings plan
Length of Service Awards, including additional annual leave, bonuses, and paid sabbaticals
Remote Working Model – Work in a way that suits your lifestyle and enhances your productivity
Employee Assistance Program (EAP) – 24/7 confidential support and counselling services
Employee Development – A personalized competency framework with training opportunities to advance your career
Perkbox Perks – Exclusive discounts, cashback, and rewards, plus monthly Flexi Points to spend as you choose

Join us and be part of a team that values expertise, collaboration, and innovation!

About Support Revolution:

At Support Revolution, we help organisations break free from overpriced software support and forced upgrades, slashing maintenance costs while delivering superior service. Our mission is to empower businesses to reallocate savings into innovation, fuelling their growth.

If you’re ready to be part of a fast-growing, forward-thinking company, join us and be part of the revolution!

For more details, click here.

(Note: Support Revolution does not accept unsolicited CVs from agencies.)

By submitting your application, you consent to Support Revolution processing your personal data in accordance with our privacy policy, and for the purpose of recruitment for current and future roles. You can withdraw consent at any time.

Apply for this position

Required*

Apply with

First Name*

Last Name*

Email Address*

Phone*

Address

Resume*

We've received your resume. Click here to update it.

Attach resume or Paste resume

Attach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) or Paste resume

Paste your resume here or Attach resume file

What attracts you to working at Support Revolution?*

Why do you think you are suited to this vacancy?*

Do you have PeopleSoft experience?*

Do you have experience with Cobol? Please provide detail.*

Please provide a link to your LinkedIn profile*

Do you speak any other language in addition to English? If so, please list them and rate your level of proficiency as Basic, Proficient or Fluent*

When would you be available to start?*

Do you have any planned holidays?*

What is your current and expected salary?*

Do you have the right to work in the US?*

Support Revolution is committed to fostering a diverse and inclusive workplace. As part of our Diversity & Inclusion efforts and to comply with federal regulations, we invite you to voluntarily self-identify if you have a disability. Providing this information is optional and will not impact your application or employment status.

Do you consider yourself to be disabled?

Support Revolution is committed to fair hiring practices. We consider applicants based on qualifications and experience. Answering this question will not automatically disqualify you from employment. Have you been convicted of a felony or misdemeanor (excluding minor traffic offenses) that has not been expunged or sealed?*

I declare that the information I have given is, to the best of my knowledge and belief, true and complete. I understand that if it is subsequently discovered that any statement is false or misleading, or that I have withheld relevant information, my application may be disqualified or, if I have already been appointed, I may be dismissed.

I understand that the information I have supplied will be processed by Support Revolution Limited in accordance with its Fair Processing Notice for the purposes of recruitment and selection*

Human Check*

Submit Application

Thanks for visiting our Career Page. Please review our open positions and apply to the positions that match your qualifications.

Primary Support Engineer, PeopleSoft HCM

Apply for this position