Primary Support Engineer, PeopleSoft HCM

Remote

Full Time

Delivery

Experienced

Primary Support Engineer, PeopleSoft HCM

Are you a seasoned PeopleSoft pro who thrives in a fast-paced, collaborative environment? Do you love diving into complex issues and turning them into simple solutions? If so, read on, as this is an opportunity you don’t want to miss!

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About the role:

We’re on the hunt for a Primary Support Engineer (PeopleSoft HCM) to become a key player in our high-performing, remote team. In this dynamic role, you'll be front and centre, helping us deliver top-tier support to our clients by maintaining the performance, reliability, and integrity of their PeopleSoft HCM environments. You’ll be the trusted expert our clients rely on every day, solving challenges with insight, speed, and precision.

This is a fully remote position, offering flexibility in location anywhere within the United States.

What you’ll be doing:

As a Primary Support Engineer, PeopleSoft HCM, you will:

Provide in-depth knowledge of PeopleSoft HCM across multiple releases and industries
Utilize PeopleSoft-specific configuration knowledge across releases and modules
Collaborate effectively across teams with varying degrees of experience
Analyze problems of diverse scopes where analysis of data requires evaluation of identifiable factors
Exercise good judgment in selecting methods and techniques for providing quality support to our clients
Take ownership of resolving customer issues in accordance with service level agreements (SLAs), balancing speed and quality
Act as a key member in cross-functional case resolution.

What we’re looking for:

To be successful in this role, you should have:

10+ years of PeopleSoft HCM experience
Extensive technical and/or functional expertise in PeopleSoft
Strong knowledge of localizations, architecture, implementation and key functionality within the PeopleSoft application
Ability to work on complex issues, exercising independent judgment in problem-solving approaches
Strong analytical and critical thinking skills
A team player mindset with a proactive, hands-on approach to problem resolution
Self-starter mentality with a detail-oriented and results-driven work ethic.

Interview process:

Our hiring process is designed to be efficient and transparent. Here’s what to expect:

Screening Call – A friendly chat with our Talent Acquisition team to get to know you and discuss the role
Hiring Manager Interview – Your chance to showcase your skills, experience, and ask us any questions about the role and team
Team Interview – Get to meet with other team members, dive into the exciting projects you’ll be working on, and experience the collaborative energy that drives our success!
Final HR Interview – A deeper conversation to understand your values, ensure a great cultural fit, and discuss the next steps.

Salary and Benefits:

We offer a competitive salary and a comprehensive benefits package, including:

Competitive Salary: We value your hard work with a competitive salary to be discussed from the very first step of the interview process
Medical, Dental, and Vision coverage
401K retirement savings plan
Length of Service Awards, including additional annual leave, bonuses, and paid sabbaticals
Remote Working Model – Work in a way that suits your lifestyle and enhances your productivity
Employee Assistance Program (EAP) – 24/7 confidential support and counselling services
Employee Development – A personalized competency framework with training opportunities to advance your career
Perkbox Perks – Exclusive discounts, cashback, and rewards, plus monthly Flexi Points to spend as you choose

About Support Revolution:

At Support Revolution, we help organisations break free from overpriced software support and forced upgrades, slashing maintenance costs while delivering superior service. Our mission is to empower businesses to reallocate savings into innovation, fuelling their growth.

If you’re ready to be part of a fast-growing, forward-thinking company, join us and be part of the revolution!

For more details, click here.

(Note: Support Revolution does not accept unsolicited CVs from agencies.)

By submitting your application, you consent to Support Revolution processing your personal data in accordance with our privacy policy, and for the purpose of recruitment for current and future roles. You can withdraw consent at any time.

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Primary Support Engineer, PeopleSoft HCM

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