Head of Support

Remote

Full Time

Delivery

Senior Manager/Supervisor

Head of Support

Are you an experienced support leader ready to lead global SAP, Oracle & PeopleSoft support services? If you thrive in fast-paced enterprise environments and are passionate about operational excellence, customer success, and leading high-performing teams, we want to hear from you!

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About the role:

We’re looking for a Head of Support to lead the global delivery of Third-Party Support and Application Managed Services (AMS) across SAP, Oracle, and PeopleSoft environments. This leadership role focuses on operational excellence, customer success, service scalability, security governance, and continuous improvement across a fast-growing global support organisation.

You’ll play a critical role in shaping support strategy, leading global teams, driving service innovation, and ensuring customers receive responsive, secure, and high-quality support services across complex enterprise landscapes.

What you’ll be doing:

As a Head of Support, you’ll be:

Leading global support operations across SAP, Oracle, and PeopleSoft customer environments
Driving service delivery excellence across Third-Party Support and AMS functions
Managing major incidents, escalations, customer communications, and operational governance
Overseeing 24x7 global support operations, follow-the-sun models, and resource planning
Leading continuous improvement initiatives across support processes, tooling, automation, and service scalability
Managing enterprise security tooling and managed security services, including Trend Micro Deep Security, Waratek, and Trellix
Driving compliance and governance activities aligned to ISO9001 and ISO27001 standards
Partnering with Sales, Customer Success, Operations, HR, and Delivery teams to support customer growth and operational performance
Supporting pre-sales activities, customer workshops, RFPs, and operational assessments
Leading, mentoring, and developing high-performing global teams across multiple regions and disciplines.

What we’re looking for:

To succeed in this role, you should have:

Extensive experience leading enterprise application support services across SAP, Oracle, and/or PeopleSoft environments
Strong background in Third-Party Support, Application Managed Services (AMS), or global managed services delivery
Proven experience managing large-scale global support operations and customer-facing service delivery teams
Strong understanding of ITIL service management and operational governance frameworks
Experience managing enterprise security tooling, operational security services, and customer escalations
Commercially aware with the ability to balance customer satisfaction, operational quality, scalability, and profitability
Strong leadership, communication, stakeholder management, and team development skills
Experience leading geographically distributed teams across multiple time zones
Comfortable operating in fast-paced, high-growth, customer-focused enterprise environments
Experience working within ISO9001 and ISO27001 governed organisations is highly desirable.

Interview process:

Our hiring process is designed to be efficient and transparent. Here's what to expect:

Screening Call – A friendly chat with our Talent Acquisition team to get to know you and discuss the role
Hiring Manager Interview – Your chance to showcase your skills, experience, and ask us any questions about the role and team
Team Interview – Get to meet with other team members, dive into the exciting projects you’ll be working on, and experience the collaborative energy that drives our success!
Final HR Interview – A deeper conversation to understand your values, ensure a great cultural fit, and discuss the next steps.

Benefits and perks:

We offer a competitive salary and a comprehensive benefits package, including:

Competitive Salary: We value your hard work with a competitive market salary
Generous Annual Leave: Take plenty of time to recharge with 25 days holiday, plus extra days as you grow with us
Annual Leave Purchase Scheme: Need more time to relax? Purchase up to 5 additional days leave per annum
Birthday Leave: Celebrate YOU by taking your birthday off
Length of Service Rewards: Enjoy rewards like bonuses, extra leave, and paid sabbaticals for your dedication
Company Pension Scheme: Secure your future with our Company pension scheme
Perkbox Perks: Treat yourself with discounts, cashback, and wellness benefits
Fully Remote Model: Enjoy the flexibility of working 100% remotely, from wherever you are in the UK - no office required!
Employee Wellbeing: We’ve got your back with EAP, eye tests, flu vouchers, and excellent sick pay if you’re ever unwell
Personal Development: We invest in you with tailored training and career growth
Employee Referral Scheme: Get rewarded for bringing great talent to our team.

About Support Revolution:

At Support Revolution, we help organisations break free from overpriced software support and forced upgrades, slashing maintenance costs while delivering superior service. Our mission is to empower businesses to reallocate savings into innovation, fuelling their growth.

If you’re ready to be part of a fast-growing, forward-thinking company, join us and be part of the revolution!

For more details, click here.

(Note: Support Revolution does not accept unsolicited CVs from agencies.)

By submitting your application, you consent to Support Revolution processing your personal data in accordance with our privacy policy, and for the purpose of recruitment for current and future roles. You can withdraw consent at any time.

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