Primary Support Engineer, PeopleSoft FSCM

Remote

Full Time

Delivery

Experienced

Primary Support Engineer, PeopleSoft FSCM

We have an exciting opportunity for an experienced Primary Support Engineer, PeopleSoft FSCM professional to join our growing international Delivery Team!

About the role:

As a Primary Support Engineer, PeopleSoft FSCM, you will play a key role in ensuring the integrity, reliability, and performance of PeopleSoft applications for our clients. You’ll be responsible for troubleshooting, problem-solving, and providing expert support, ensuring prompt and effective solutions.

This is a fully remote position, offering flexibility to work from anywhere within the United States.

What you’ll be doing:

As a Primary Support Engineer, PeopleSoft FSCM, you will:

Provide in-depth knowledge of PeopleSoft FSCM across multiple releases and industries
Provide PeopleSoft-specific configuration knowledge across releases and modules
Collaborate effectively with cross-functional teams of varying experience levels
Address problems of diverse scope where analysis of data requires evaluation of identifiable factors
Utilize good judgment in selecting methods and techniques for providing quality support to our clients
Take ownership of resolving customer issues in accordance with service level agreements (SLAs), balancing speed and quality
Act as a cross-functional team member to resolve cases.

What we’re looking for:

To be successful in this role, you should have:

10+ years PeopleSoft FSCM experience
Extensive technical and/or functional experience with PeopleSoft
Knowledge of localizations, architecture, implementation and key functionality within the PeopleSoft application
Excellent analytical and critical thinking skills
The ability to successfully engage in multiple initiatives concurrently
The ability to work on significant and unique issues where analysis of situations, data or requires an evaluation of the unknown and unfamiliar
A proactive, hands-on approach with a team-player mindset
Strong written and verbal communication skills
A self-starter mentality with a detail-oriented and results-driven work ethic

Interview process:

Our hiring process is designed to be efficient and transparent. Here’s what to expect:

Screening Call – A friendly chat with our Talent Acquisition team to get to know you and discuss the role
Hiring Manager Interview – Your chance to showcase your skills, experience, and ask us any questions about the role and team
Team Interview – Get to meet with other team members, dive into the exciting projects you’ll be working on, and experience the collaborative energy that drives our success!
Final HR Interview – A deeper conversation to understand your values, ensure a great cultural fit, and discuss the next steps.

Salary and Benefits:

We offer a competitive salary and a comprehensive benefits package, including:

Competitive Salary
Medical, Dental, and Vision coverage
401K retirement savings plan
Length of Service Awards, including additional annual leave, bonuses, and paid sabbaticals
Remote Working Model – Work in a way that suits your lifestyle and enhances your productivity
Employee Assistance Program (EAP) – 24/7 confidential support and counselling services
Employee Development – A personalized competency framework with training opportunities to advance your career
Perkbox Perks – Exclusive discounts, cashback, and rewards, plus monthly Flexi Points to spend as you choose

About Support Revolution:

At Support Revolution, we help organisations break free from overpriced software support and forced upgrades, slashing maintenance costs while delivering superior service. Our mission is to empower businesses to reallocate savings into innovation, fuelling their growth.

If you’re ready to be part of a fast-growing, forward-thinking company, join us and be part of the revolution!

For more details, click here.

(Note: Support Revolution does not accept unsolicited CVs from agencies.)

By submitting your application, you consent to Support Revolution processing your personal data in accordance with our privacy policy, and for the purpose of recruitment for current and future roles. You can withdraw consent at any time.

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Primary Support Engineer, PeopleSoft FSCM

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